Hello nice people,

I’ve been using NiceHash app for some time 5-6 years ago. (It was a simple app for mining cryptocurrency and you get paid in bitcoin on their wallet, then you could transfer bitcoin to another wallet.) It was working fine until they got hacked (or fooled us) and lost all crypto. Luckily I didn’t loose much like some guys did. I decided not to use the service anymore and I’m still receiving stupid e-mail newsletters. I tried to unsubscribe and It asks me for login, I know password, but don’t have 2fa anymore. Also I don’t have backup 16 words.

Now support told me that this is the only way and I feel ridiculous about taking selfie just to unsubscribe. Am I protected against this somehow? I live in Europe and I think Nicehash is located in neighbourhood.

And of course I never wanted to subscribe…and I don’t think I ever verified account with a document.

What are my options other than just filtering that shitty domain as spam?

edit: typo

  • Eager Eagle@lemmy.worldEnglish
    672·
    1 year ago

    That looks like a proper request to disable 2FA. Their problem is requiring login to unsubscribe from newsletter emails, which is total BS.

    If support won’t take your email out of their list, just block the address / domain and move on, I guess.

    I wouldn’t give them any extra personal info after what happened.

    • Pseu@kbin.social
      13·
      1 year ago

      This is what I do when I can’t unsubscribe in a minute. No reason to waste time on this, it is a solved problem.

    • pianoplant@lemmy.world
      42·
      1 year ago

      It’s probably not for marketing emails. They probably require login to disable account alerts. Imagine a threat actor gets access to your account, turns off transaction alerts so you aren’t notified, then transfers out all your crypto.

      I’m certain the marketing emails don’t require login to unsubscribe.