My work thinks theyre being forward thinking by shoving ai into everything. Not that we are forced to use it but we are encouraged to. Outside of using it to convert a screenshot to text (not even ai…thats just ocr) I haven’t had much use for it since it’s wrong a lot. Its pretty useless for the type of one off work I do as well. We are supposed to share any “wins” we’ve had but I’d sooner they stop paying a huge subscription to Sammy A.
Yep. It’s level 0 tech support, HR, etc. It’s about 50% successful. Then when it fails, it connects you to a person.
I wouldn’t be so opposed to it if this was the case with Copilot, but at my job it never “fails”. It never says, “I don’t have enough data on that,” or, “You should contact an appropriate resource.” It always has an answer that is very confidently portrayed.
Now I’m flooded with tickets from users saying, “I followed Copilot’s instructions and this still didn’t work,” with screenshots of Copilot where they asked it how to do something that is impossible with our software. Then I have to argue with them about it because they believe the LLM over IT. Or users asking for permission to see a button/link that doesn’t exist because the last 50% of the steps are pure hallucinations.
That sounds horrible.