I can assure you existing customers(non business) do still use a disproportionate amount of support. Things like feature requests, lost passwords, new user on boarding, any time anything doesn’t work as the user expects, etc

As for the finances here sure it gives up some income but will also free up a lot of time for someone who is currently doing support so they could focus on other things

While unfortunate for consumers I get it. Usually consumer customers use more support than business ones while paying significantly less and element still has to make enough money to keep going.

I’ve often seen set ups where Prod is RedHat because support, and Test and Dev environments are CentOS to avoid the fees on less important environments.

The two major benefits of RedHat seem to be:

• Dedicated support
• Long term stable

Now LTS is provided by others but the support isn’t always there. A lot of enterprises like the support as sort of an insurance if they lose their experts.

Personally I don’t agree with enterprises that think that way, but it is the reason it has stuck around so long.

What would you recommend here instead? Or rather what are you using for your daily driver?