I haven’t experienced this, but from what I hear if you start with cooler water in the bottom and have the heat set too high, you can overheat the pot and the grounds before the water comes to temp to actually brew.
The few times I’ve used my moka pot I’ve preheated the water in a kettle so it gets to brewing faster (based on coffee people recommendations online.)
From personal experience, when you’re working 2 jobs and raising 3 kids and spend every waking moment worried you can’t pay your bills or that you suck as a parent because you’re not around enough, taking time to research candidates feels impossible. Which is right where some like to keep us.
I’m in a better place now and have the time to do the work to make better decisions, but it still feels like an uphill battle against the multitude of the uninformed.