Like, for example I have a specific issue with a digital audio converter by a popular brand but their customer service is awful. A simple google prompt followed by site:reddit.com would yield solutions almost every time. In fact I would say I did 90% of my googling that way. How do I break this cycle and do you feel this is one of the biggest challenges we’re facing? If anything, Reddit remains the biggest repo of easily accessible solutions for anything. We’re seeing right now what happens if this is being taken away by subs going private. Vanilla Google is a shitshow.
Visiting for basic information now and again isn’t going to provide a ton for them. As long as you are not providing new content or doom scrolling it’s fine IMO.
We can stop relying on Reddit with c/techsupport
I would absolutely never use a single generic community or source when gathering information for a specific issue on a specific topic.