The confirmation page says the order is confirmed but instead of providing tracking information, it has a button that says ‘Download Shop to track package’. Obviously I’m not going to do that, but I do want to track my package.

I thought I could at least click the link to see if somewhere in the chain of steps that would normally follow if one were going to download the app, I might glean the tracking number so I can track the package, but unfortunately, the shop app that I refuse to get on principal because of the shady tactics used to coerce people in to downloading it is even worse than I expected because it can’t even scam people competently. The download button is supposed to generate some kind of QR code for you phone. I hoped this QR code might actually have embedded the tracking number in it, in which case I could just grab it that way, but it looks as though the QR code is failing to generate, instead I’m seeing what looks like a heavily zoomed in screencapture of a website with home search trolley and account icons and a sentence partially covered up by a swirly arrow logo. I thought it might have been my browser, but it’s the same even on Chrome.

I now can’t even use the shop app even if I wanted to, because whether I allow it to be installed on my phone or not, there will be no means I can think of where the tracking number can be transmitted to it so, and because the online store hasn’t provided a real tracking number I can’t do things the normal way either. Anyone know how to get around this? Or at least force the QR code to actually generate so maybe I can extract something useful from it?

  • NateNate60@lemmy.world
    3·
    3 months ago

    In the United States, if you have a FedEx or UPS account and registered your address there, whenever someone generates a label bound for your address, it will show up on a list of packages bound for your address on the account.

    A similar function for USPS is Informed Delivery but this only tells you when something was delivered.

  • Rentlar@lemmy.ca
    1·
    3 months ago

    • Is there any way to view the order itself from the original website (specifically beyond the immediate order completed landing page)? Might be difficult if you did guest checkout.

    • Did you get an order confirmation from both the online seller and from shop?

    • Have you tried using the shop.app website itself, from a desktop computer? I have no experience with it, and there’s a possibility it will try to still make you download the app after you sign in with the email that the order was sent to.

    • Try contacting the support email of the original seller for the tracking number?