• psud@aussie.zone
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    4 months ago

    Me to Google support for a problem with my brand new pixel 3 back when the 3 was the new hotness

    Me: my camera only works for one photo, then doesn’t work again until I reboot it. Then it again works only for one photo, then it gives the error “camera [number] is locked” (screenshot)

    Support: that sounds like a fault. Could you reboot your phone and tell me what happens?

    Me: ok. … Right I’m back. Just like for all the ten photos I took before contacting you, it worked for one photo then that same error. That makes eleven times I rebooted my phone today.

    • lone_faerie@lemmy.blahaj.zone
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      4 months ago

      The worst for me was with the Nexus 6P, the last phone before they rebranded to Pixel. There was a known issue with the battery, where it would die when the phone said it was at like 50%. I jumped through all their troubleshooting hoops when it was obviously a hardware issue. They eventually agreed to send out a replacement and I was assured it wouldn’t have the issue. Lo and behold, it did the exact same thing as soon as I got it. I went through all the trouble shooting again and they sent ANOTHER replacement that still had the issue. I was so fed up and just kept requesting to talk to someone higher up and they eventually just sent me a Pixel 1 to shut me up.