• vga@sopuli.xyz
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    1 day ago

    I realize that I’m an asshole for telling them what to do but here’s what they need to do: They should drop all development of their own Android and put significant resources to making their next phone work with GrapheneOS.

    • Ulrich@feddit.org
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      11 hours ago

      That would make their already very expensive phone even more expensive, if it were even possible at all.

    • Possibly linux@lemmy.zip
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      20 hours ago

      That problem with that is the Graphene devs

      Probably better to make something for the general population. If nothing else maybe work with Calyx OS or /e/os

      • vga@sopuli.xyz
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        6 hours ago

        No, the hardware of Fairphones lacks certain security features.

        • timbuck2themoon@sh.itjust.works
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          15 hours ago

          Even ignoring that I tried graphene but even as a tech person it was off putting. Calyx in contrast has a nice blend of usability and security imo.

          I wanted to like graphene and it’s far superior in security but just so much less usable IMO. I’d rather move to a Linux phone at that point.

            • timbuck2themoon@sh.itjust.works
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              2 hours ago

              Well apparently their “approach” is to run sandboxed Google play. Now whether that is better than microg with its more anonymous nature but higher permission level, idk.

              But that locks you into Google play and using an account of some sort rather than just using Aurora. From what I remember anyhow, especially when trying to use seedvault since graphene has no backup solution of its own even years after saying seedvault isn’t great.

    • sanpo@sopuli.xyz
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      1 day ago

      That’d make them even more of a niche option than right now, since some apps (most notably banking) will just refuse to work.

    • BentiGorlich@gehirneimer.de
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      1 day ago

      they are already actively working with e/OS and iodéOS. Don’t know if e/OS already supports Android 15 like iodé does, but they could just focus on that next release…

  • Piing@feddit.org
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    1 day ago

    Have been waiting 50 days so far for a response to my ticket about a basically unusable Fairphone 4. Save to say I will never be buying from them again and actively recommend against doing so.

    I would call one week slow already, but almost 2 months with no response yet? How did they even end up in this situation? I can’t believe there’s a sudden spike in support requests.

    • Psythik@lemm.ee
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      16 hours ago

      You have the patience of a saint.

      That ticket is never going to get responded to. Make another one, and if they don’t answer within 3 days, start blowing up their phones.

    • Dekkia@this.doesnotcut.it
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      17 hours ago

      Have you tried using the support chat?

      At least for me this helped to cut response time for the warranty replacement of a part way down.

      • Piing@feddit.org
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        16 hours ago

        It only being open 6 hours a week, and only during working hours makes things a little difficult.

    • JustEnoughDucks@feddit.nl
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      1 day ago

      I wanted to get an fp5, but all I have heard is fuck up after fuck up from fairphone.

      Headphone jack removal, selling shit earbuds with “repairability” that they pull from the market (and support) a year after launch, CEO being an asshole publicly, android auto not working well, months long bad bugs, severe update delays, antennas being pretty bad overall, and now literally nonexistent support.

      I almost feel like in 5-10 years it will come out that this whole time they literally have just been lying about their sustainability practices and paying factory workers fair wages just to sell for a higher price.

    • BentiGorlich@gehirneimer.de
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      1 day ago

      I had a similar, but not as bad situation with my power button (it was just stuck sometimes, causing restarts and what not). I regularly waited 2-4 weeks for a reply… So yeah customer service is really bad at the moment… Still love the product, though

    • Avid Amoeba@lemmy.ca
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      21 hours ago

      I understand development taking a long time and being unable to commit to timelines.

      Handling support tickets is another matter entirely.

  • Albbi@lemmy.ca
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    1 day ago

    This is pretty sad to hear. Fairphone was next on my list of phones to try when my current phone gets too old. With the US boycott, I might have to go back to Samsung, but I hate the bloat.

        • ReversalHatchery@beehaw.org
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          3 hours ago

          xiaomi doesn’t allow third party launchers anymore?? what a shitty change. since when is that?

          also, I would rather have “subpar” hardware and a decent OS than trendy hardware and all the bloat and datamining of the world. but that honestly excludes most phones.

          • Blaze (he/him)@piefed.social
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            2 hours ago

            To be precise, Xiaomi OS allows you to change launchers, but you can’t use navigation gestures with them, you have to use the 3-buttons. It’s a deal breaker for quite a few people, and it’s a shame, because besides that the phones are great on paper.

            The decision between the hardware and the OS is personal. I got a S23 recently because I wanted a smaller phone, it’s great so far.

            I considered Pixels for a while, but on top of the subpar hardware the fact that you can’t remove the Google search bar from the Pixel launcher is still crazy to me.

            I’ve had a Motorola 30 Fusion for a while, it’s a great device. If the Edge 50 Neo had a better chipset, that would have been my go-to.

        • ඞmir@lemmy.ml
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          2 hours ago

          After about 13 years of experience with a lot of Android phones, I’m never buying anything other than Google Pixels again. Every other manufacturer just fucks up the software so badly I can’t deal with it.

          And no this is not an ad, I hate the state of Android atm, but it is what it is.

  • poddus@discuss.tchncs.de
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    1 day ago

    I’ve had problems with ghost touches on my fp4. customer service just doesn’t respond. I also get weird app crashes. can’t recommend the company like this. long term support was the whole point!!

    • Lonewolfmcquade@lemmy.world
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      2 hours ago

      I had ghost touches on my old Motorola. I never could figure out any pattern or cause for the problem. But a restart seemed to resolve it

    • Dekkia@this.doesnotcut.it
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      17 hours ago

      My FP4 got the opposite problem where it sometimes ignores inputs when placed on a soft surface.

      But I guess I’d rather have that issue than yours.

    • reksas@sopuli.xyz
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      19 hours ago

      i have same problem with ghost touch, though it seems it happens only under certain kind of unknown conditions. I think it might have something to do with moisture in air and/or some other unknown thing.

  • BentiGorlich@gehirneimer.de
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    1 day ago

    I own a FP4 and I’ve been on Android 15 for a while now, as I run iodéOS … To me it is astonishing how a thrid party OS can have better support than the first party one 😅