T-Mobile: "We are not raising the price... we are moving you to a newer plan."

T-Mobile switches users to pricier plans and tells them it’s not a price hike::T-Mobile: “We are not raising the price… we are moving you to a newer plan.”

  • nul9o9@lemmy.worldEnglish
    21·
    9 months ago

    When I worked for ATT, I saw a customer with a legacy unlimited data account. This was after they brought back unlimited data after years of overcharging people for data “overages”.

    I absolutely could not convince this person to change to the new plan that was a third of the price.

    • xthexder@l.sw0.comEnglish
      321·
      9 months ago

      They probably had true unlimited, not the 10gb then throttling “unlimited” that’s offered now. AT&T has like 3 different levels of unlimited plan…

      • ZeroCool@feddit.chEnglish
        22·
        9 months ago

        AT&T has like 3 different levels of unlimited plan

        “Unlimited doesn’t mean unlimited. Unlimited has limits. As a matter of fact, there are unlimited limits!” - Telecoms

    • LiveLM@lemmy.zipEnglish
      17·
      9 months ago

      To be fair, I would likely behave just like that customer out of pure fear of losing a plan I like and never being able to get it back because it’s deprecated.