Last night, I accidentally ordered a pair of pants while trying to get an estimate on shipping speed. Not only is the shipping going to take much longer than I’d hoped, I realized afterwards that I had the wrong size as well. No big deal, I thought, I’ll cancel the order.
Well, you can’t on their website. So I had to wait until this morning to call. I called them up as soon as they opened, hoping to get someone before the pants shipped out. And I did! Only, they still can’t cancel the order. They have to ship the pants across the country to me, and then I have to ship them back across the country to return them. The person I talked to even offered to print out the return label, and ship it with the pants!
Such a wasteful, broken system. I can only imagine it works the way it does to make people who have second thoughts on a purchase have to jump through additional hoops to cancel it.
Being good to your customers shouldn’t be some wild concept.
Right? They’ve manipulated me into giving them my business by going out of their way for me! The monsters!
Fucking manipulative assholes, gunna order some cat food from them. That’ll show them what happens when you treat a customer this way!