Last night, I accidentally ordered a pair of pants while trying to get an estimate on shipping speed. Not only is the shipping going to take much longer than I’d hoped, I realized afterwards that I had the wrong size as well. No big deal, I thought, I’ll cancel the order.
Well, you can’t on their website. So I had to wait until this morning to call. I called them up as soon as they opened, hoping to get someone before the pants shipped out. And I did! Only, they still can’t cancel the order. They have to ship the pants across the country to me, and then I have to ship them back across the country to return them. The person I talked to even offered to print out the return label, and ship it with the pants!
Such a wasteful, broken system. I can only imagine it works the way it does to make people who have second thoughts on a purchase have to jump through additional hoops to cancel it.
Not OP, but years ago I had my debit card info stolen. One of the purchases was for “The North Face”.
They made the purchases, had them shipped to their house, and out of the 33 purchases they made, The North Face was the only one that didn’t respect a fraudulant charge request.
They insisted I needed to send back the items for a refund.
Like…biiiiiiitch, do you not know what a fraudulant charge is???
Why were you dealing directly with the vendor? The bank should be investigating fraud on your behalf.
That WAS them investigating on my behalf.