You’re entitled to a full refund for that at least, but getting it and rebooking a flight that works will be another annoyance.
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Policy doesn’t matter. The recent law overrides their policy.
Refunds — If the alternate travel arrangements offered don’t meet your travel needs
If an airline (large or small) offers you alternate travel arrangements that do not meet your travel needs, you are entitled to a refund.
https://rppa-appr.ca/eng/right/flight-delays-and-cancellations
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“Within the airline’s control” is pretty clearly outlined in the law. It’s not a grey area.
The law also states that the new booking must be reasonable. And before you say that “reasonable” is grey, it gives examples of that. Missing the connecting flight would be unreasonable. So would missing the purpose of the trip. A refund would be pretty easy to ask for in this circumstance.
Their policy was that if the new arrival time is within 3 hours of the old one, it is not their problem.
I can see them now: “So, if we change OP’s flight to the one we intend to put them on, according to company policy, we’re liable. But if we do it incrementally, in multiple installments but changing it by less than three hours each time, we’re fine!”
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When there’s no refunds in x period but no penalty to reschedule, so you reschedule and then cancel.
I try everything I can to not fly Air Canada or West Jet. To get from Nanaimo to Kelowna recently, I caught a float plane from Nanaimo to Vancouver and then flew Air North from Vancouver to Kelowna. It actually cost lest than any flights I could find from the other two.
It’s alright, I’m sure they have a time machine to take you back at least an hour to catch your flight 🙃
Better not complain or they will make you sit in puke
After its scheduled departure. They know…
The mistake was going to Toronto. Pearson airport is so astonishingly poorly managed for such an expensive project. Always avoid Toronto.
LHR is also very poorly managed for such an expensive project. OP’s picking all the wrong airports.
You make it sound like I have a choice, going from St Lucia to France is a challenge. It got worse since COVID.
I think I had issues on close to 50% of my flights, the worst one was a 2 days delay on the way to France and a 2 days delays on the way back but it’s only because I ended up taking a private flight from Martinique to St Lucia.
On the bright side the company paid for the hotel each time, so there is worse situation than being stuck in a hotel in the Caribbean.
Like being stuck in Toronto airport…
If you can fly to Gatwick, it is likely cheaper because Heathrow has more airport fees. The train to Gatwick from London was great it had a screen in each cabin that tells you which is more or less full of people and even tells you if the toilet is vacant or out of order.
Heathrow is literally 1984, I hate the place
I transferred through Pearson before going home to BC a couple years ago. I had just finished a bunch of international travelling and couldn’t believe how bad the airport was. Even the amenities; the only place to eat outside security was Tim’s and some poutine place. The Ben Cambodia has a better designed airport (although it’s pretty new).
Pearson is the absolute worst. I’ll always try to use Hamilton if I can
But what if I am going to Toronto?
Air Canada has changed all my flights in the last three years. They are especially fond of selling me a direct flight, then canceling that one and moving me to a connecting flight with worse departure and longer travel times.
Then why do you use them?
I probably won’t going forward, if I can avoid it. But there’s always that timer of hope that this time, it’s different… and it’s not like WestJet is much better. So I try to avoid flying altogether now, for other reasons as well.
I don’t fly very often but last time I flew my American Airlines flight was delayed. The customer service and communication was non existent. They didn’t have a plan and nobody knew what was going on.
Never fly uhhhh westoid airlines. This might sound racist and it is, but fly Asian or rich Arab airlines. They at least give some fucks because they are tools of national prestige.
I guess these guys are just plain old tools.
I’ve been trying to get compensation from AC for over a month for a suitcase that was lost for our whole trip. No one will reply. I’ll have to open a report with CTA.
One of my wife’s friends just had her trip to Japan delayed by 36h and she just got an email saying she’d have to go through the CTA even though they promised her the money at like 3 separate points.
Air Canada: We’re not happy until you’re not happy.
Might be a bit more than mildly infuriating.
I had to go MTL/Calgary for work 3 times this summer. I took all the airlines. Air Canada is by far the worse experience out of all of them.
Always has been. I don’t know how they stay in business.
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I’m curious about your itinerary.
St Lucia -> Toronto -> London -> Lyon.
Not many direct flights from St. Lucia to Lyon. Hub-and-spoke route planning.
That, plus the fact that I’m moving country with a lot of luggages with my wife plus two kids under 3.
This was the only company were we could put our luggage in St Lucia and get them back in Lyon, no need to change airport, or take a train or reregister or luggage at any point.
Plus it was one of the only company not prohibitively expensive for a one way ticket.
That makes more sense. I was wondering why you didn’t connect via ATL to CDG and take the train to lyon. It was always faster for me when I did that trip 5 or 6 times per year. However I was traveling with just a carryon by myself.
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Yeah but with all the time you have in London, you’ll be able to catch up the delay! Right?
This is why you always book it as one flight with the airline even if it has multiple hops - its their responsibility to reschedule all the missed connections for free.
