• fluxion@lemmy.world
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    1 year ago

    “Inside the Nevada team’s office, some employees celebrated canceling service appointments by putting their phones on mute and striking a metal xylophone, triggering applause from coworkers who sometimes stood on desks. The team often closed hundreds of cases a week and staffers were tracked on their average number of diverted appointments per day.”

    No words.

  • Hominine@lemonine.hominine.xyz
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    1 year ago

    The automaker last year became so inundated with driving-range complaints that it created a special team to cancel owners’ service appointments.

    Wow and in Reuters. What an embarrassment of a company to do business with.