This is the best summary I could come up with:

One of the most distressing stories is beneath a post about Booking.com’s investment in AI and cutting-edge technology by the company’s highly remunerated CEO, Glenn Fogel, on his LinkedIn page.

Many partners have complained directly to the CEO about Booking.com’s silence on late payments and staff’s lack of response to calls, emails and cases opened on the platform that are closed without being resolved.

The official response blames payment issues on a technical glitch resulting from a planned two-week July maintenance intended to secure and enhance the travel reservations platform.

A similar statement was given to the Guardian this week in which it said it understood “the frustration of the accommodation hosts and owners” and that the “system errors that affected the payments have now been corrected”.

It appears to be couples, families and individuals; the independent operators of smaller lodgings that might not have a credit card facility to accept payments, such as apartment rentals, cottages, villas, bed and breakfasts and rooms in homes.

They complain about appalling customer service, staff who don’t appear to read emails or follow up and refunds promised but allegedly not paid.

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